Order FAQ's
What collaboration type do you provide?
We have 2 types. One is wholesale, if you could buy continuesly from us, then you could become our wholesale. The other one is drop ship, if you want to re-sell one item at a time, we could provide drop ship service. To cooperate, you have to become our member firstly, please apply the account here.
Is your price the most competitive?
We offer the wholesale price to you, so you are guranteed to get the most competitive price from us. Discount is also offered according to your orders for keeping a long-term cooperation, check the discount detail here.
Does this price on your website include shipping fee?
No, it is just item’s price.
Can I ask for the extra personalization for the order?
Yes, please find the extra personalization that can be done with the charging standards here.
Do you have a minimum order request?
We do not have any minimum orders request. The more you buy, the lower price you get. Please kindly tell us about the monthly purchase amount you will have.
How do I place an order?
You should become our member first. Cilick here to apply your account and enjoy the wholesale price.
Can you produce my own design products?
Yes, please send us your design and we could produce what you need.
Can I get sample?
Sure, please conatact us if you need samples.
Is ODM/OEM service available.?
ODM/OEM is welcome.
Will you deliver the item with a jewelry box?
we will pack it without gift box by default, if you need it, please purchase them on our website
Can you offer customized packing?
Basically we can do, but please send us an E-mail to sale@youonlyjewelry.com with packing details and we will check.
What payment methods are available?
We accept the following payment methods:
By far only Paypal Payment is accepeted.
How can I change my order once it has been made?
If you want to change your order you must contact us within 12 hours of placing the order. There would be 50% restocking fee if you want to change the order after 12 hours. Go to contact us and send us message requesting the specifications of the change.
How can I cancel an order?
If you want to cancel your order you must contact us within 12 hours of placing the order. There would be 50% restocking fee if you want to cancel the order after 12 hours. To cancel your order, please contact us by sending us Email.
Is this jewelry real gold or gold plated?
No, it is 18k gold plated.
Does the items tarnish?
If you wear in a proper way, it will not tarnish easily.
Can I use your pictures on our website?
Yes, you can use them, but you must place order from us once you get the those orders. And please kindly show us your website’s page to avoid IP complaint, we will add you to our customer list, if not, our IP team would make complaints to those who use our pictures but do not on our customer list.
How can I put the picture on our website?
Now you only can download the picture from our website and put it on your website.
Do you offer shopify integration?
Yes, we have an exclusive APP to connect with Shopify stores. If you need, please contact us and leave your information, we will contact you once done.
Do you offer Etsy integration?
Sorry, integration with Etsy is not available yet. We offer the support on product photo and description for Etsy partners to list manually.
Shipping FAQ's
What shipping methods do you use?
We have 2 shipping methods for address all over the world.
- Standard shipping. It is done with postal service,which is cost-saving but takes long time. Expedited Shipping is 2-3 business days faster, which is available for US, UK, FR, NL, IT and etc. Please contact us for the updates on more countries.
- Express shipping. Usually we send by DHL and Fedex. This is expensive but safe and fast.
How long will I get my orders?
Usually it takes 3-7 business days to produce. And delivery day is different according to your address and shipping way you choose. The following information only for your reference.
Method |
Shipping Time |
Standard Shipping to US,UK,AU,FR,DE,ES |
6-12 Business Days |
Standard Shipping to Other Countries |
15-18 Business Days |
Expedited Shipping to some specific countries |
4-8 Business Days |
Urgent Shipping |
2-5 Business Days |
Where do you ship from?
We ship from China.
Do you offer Blind Drop Shipping or without sending any invoice?
Sure, we will not put any information about us in the parcel.
Return & Refund FAQ's
What is your return policy?
You can return new, unopened jewelry sold by us within 60 days of delivery.
Please note that there will be 50% restocking fee on all items.
For more information, please check here.
What should I do if I received wrong products?
If you have any issues with your order, make sure to contact us within 3 days by sending us an E-mail to sale@youonlyjewelry.com with clear pictures, so that we can move swiftly to correct the problem. We will give you resolution within 24 hours.
When will I receive a refund?
You will receive the refund within 3-7 business days.
